Alderwood FAQs
GENERAL INFORMATION
Alderwood’s hours are Monday–Saturday from 11AM–8PM and Sunday from 11AM–7PM.
Alderwood’s phone number is 425.778.7675.
Alderwood’s address is 3000 184th St. S.W., Lynnwood, WA 98037.
The exit you take to get to Alderwood is the I-5 Northbound/Southbound exit Alderwood Mall Parkway.
The nearest city to Alderwood is 15 miles north of Seattle.
Yes, Alderwood supports mall walkers. The doors open for walkers at 10:00 am.
You can find job openings for Alderwood by visiting www.alderwoodmall.com/en/jobs.
Yes, pets are allowed at Alderwood; pets must be leashed or in a pet carrier and under the control of the owner at all times. Owners must immediately clean up pet messes, and please reach out to individual retailers to determine their pet policies inside their stores.
Yes, backpacks are allowed at Alderwood.
There is no parental guidance policy at Alderwood.
The smoking policy at Alderwood is that smoking and vaping are allowed in designated areas only.
Yes, scavenger hunts are allowed at Alderwood with prior approval; please contact the mall office at 425.778.7675 for details.
Yes, Alderwood has information about area hotels and the surrounding area, which include Best Western Alderwood, Best Western Plus Navigator Inn & Suites, Courtyard by Marriott Lynnwood, Embassy Suites Seattle - North/Lynnwood, Hampton Inn & Suites, Hilton Garden Inn Bothell, Holiday Inn Express & Suites - Lynnwood, Homewood Suites by Hilton, Residence Inn by Marriott Seattle North Lynnwood/Everett, Staybridge Suites Seattle North-Everett, and TownePlace Suites by Marriott.
Yes, here is information about local attractions near Alderwood: Edmonds Center for the Arts (ECA) opened its doors to the public in 2006; ECA presents an array of outstanding performing artists from around the world, provides space, production management, and technical expertise for a variety of community partners and rental clients, and serves more than 65,000 patrons who enjoy the facility annually. Edmonds Driftwood Players is a volunteer-based, 501(c)3 nonprofit community theater; we have been entertaining and educating our community since 1958, making us one of the oldest continually operating community theaters in Washington State. Enjoy the variety of Lynnwood activities and things to do in the Seattle, Washington area! Easy going dining, beaches, mountains, museums and of course legendary shopping; it all starts here, just north of Seattle in beautiful Lynnwood! https://www.explorelynnwood.com/things-to-do/ The Lynnwood Recreation Center offers something for everyone: indoor pool, water playground, lazy river, softball leagues, fitness studio and classes, racquetball courts and so much more! https://www.lynnwoodwa.gov/Community/Play-Lynnwood/Swimming-Pool-Schedule/What-to-Expect-at-the-Lynnwood-Recreation-Center With rotating art exhibits, local events, banquets, and more, there’s so much to learn and discover at Lynnwood Event Center; check out their calendar of upcoming events so you don’t miss out! https://lynnwoodeventcenter.com/ Imagine Children’s Museum is a community resource that promotes the power of playful learning in a safe, engaging environment. At Imagine Children’s Museum, we promote the power of play: learning and growing by doing what every child loves to do best…play! Our interactive exhibits and activities encourage children (ages 1-12) and their families to role play, experiment, splash, think, wander, and create together in a place where they can feel physically and emotionally safe. Heritage Park celebrates the agricultural, transportation, and social heritage of Lynnwood from its roots in the rural community of Alderwood Manor formed in 1919. Heritage exhibits throughout the park tell stories of life in early Alderwood Manor, and its historic structures have been renovated and repurposed as community resource facilities. https://www.imaginecm.org/ One of Seattle’s favorite aviation attractions, the Future of Flight Aviation Center is where the Boeing Factory Tour begins. The center offers the only publicly available opportunity to tour a commercial jet assembly plant in North America. The Future of Flight Aviation Center & Boeing Tour is made possible through collaboration between The Boeing Company, Snohomish County, Paine Field Airport, and the 501(c)(3) nonprofit Institute of Flight. https://www.boeingfutureofflight.com/
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Alderwood are located in the village near Savory Spice Shop and in the food court between Auntie Anne’s and Sarku Japan.
The family restrooms at Alderwood are located in the village near Savory Spice Shop and in the food court between Auntie Anne’s and Sarku Japan.
The Baby Care lounges at Alderwood are located in the village near Savory Spice Shop and in the food court between Auntie Anne’s and Sarku Japan.
Yes, there is a place dedicated to nursing at Alderwood, as the Food court and Village restrooms have nursing rooms.
The general sitting areas at Alderwood are located throughout the Village, outside the food court in the Terraces, in restroom lounges, the JCP wing, the Nordstrom wing, the main aisle by Zara, in front of Macy’s, at fountains in Center Court, across from Boxlunch, and in the SE Entrance wing near Lego and the main aisle by Uniqlo.
SERVICES
Yes, Alderwood has a children’s play area located near the Southeast entrance between Lego and JD Sports for kids ages 4 - 12.
Yes, there are children’s activities at Alderwood, as Funtastic Playtorium & Happy Riderz offer children’s entertainment.
No, there are not any designated drop-off or pick-up locations for ride share at Alderwood.
Yes, there is a movie theatre at Alderwood, as AMC Theaters is located outside the food court in the Terraces.
Yes, there is a farmers market at Alderwood.
No, there is not a dog park at Alderwood.
No, there is not a carousel at Alderwood.
No, there are not electric scooters at Alderwood.
Yes, there are massage chairs at Alderwood in the JCPenney wing.
Yes, gift wrapping services are available at Alderwood seasonally.
The Alderwood Lawn is located outside the food court in the Terraces, between Kitanda and AMC movie theater.
To find out if curbside pickup is available at Alderwood, please contact the store directly.
Alderwood does not have a designated taxi service area.
The transportation schedules at Alderwood are posted at the Southeast entrance near stroller rental.
No, there are no shuttle services at Alderwood.
No, Alderwood does not offer jump starts.
The lost vehicle protocol at Alderwood is to contact Security at 425.478.1056.
The towing protocol at Alderwood is that unauthorized vehicles may be towed if left overnight.
Yes, Alderwood has a foreign currency exchange located in the Food court wing near Zumiez.
No, there is not a sales tax return service for international travels at Alderwood.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Alderwood at restaurants in the Village and the Terraces.
Yes, Alderwood has options for group dining, including many full-service restaurants and a bustling food court.
PARKING & VALET
Parking at Alderwood is free.
Yes, there is local parking at Alderwood.
No, valet parking is not available at Alderwood.
Yes, electric car charging stations in the Alderwood parking lots are located on the first floor of the Nordstrom parking deck, the southeast entrance near Macy’s, and the north parking field near The Cheesecake Factory.
No, there is not preferred family parking at Alderwood.
SECURITY
You can contact mall security at Alderwood by calling 425.478.1056. The mall Security Office is located in the corridor between JCPenney and Silver Safari.
The lost and found at Alderwood is in the Security Office, located in the corridor between JCPenney and Silver Safari.
Yes, Alderwood offers safety escorts; please contact Security at 425.478.1056.
To request police assistance at Alderwood, please contact Security at 425.478.1056.
To request medical assistance at Alderwood, please contact Security at 425.478.1056.
AMENITIES
Yes, wheelchairs and/or electric wheelchairs are available at Alderwood, as push wheelchairs are available for free with ID from Security, located in the corridor between JCPenney and Silver Safari.
Yes, strollers and/or double strollers are available to rent at Alderwood, as single strollers are available to rent at the Southeast entrance near Lego and in the food court.
The elevators at Alderwood are located in the parking structures.
Yes, charging stations are available at Alderwood, with one located in the food court near Sushi Burrito and the other between JD Sports and Uniqlo.
The ATMs at Alderwood are located in the Northeast corridor next to Uniqlo.
No, there is not a FedEx, UPS, or USPS drop off at Alderwood.
Yes, there are bike racks at Alderwood between Nordstrom and BittyFish in Bay 2 and in the southwest parking deck.
MALL FEEDBACK
Alderwood’s Mall Management office is located in the Nordstrom wing; follow signs past mailboxes.
You can submit feedback about Alderwood at www.alderwoodmall.com/en/, by emailing alderwoodadmin@ggp.com, or by calling 425.778.7675.